Register now for New Product and Solution Overviews at Cisco Live

Version 6

    Our new Product and Solution Overviews are designed to help you understand the benefits and impacts of Collaboration and Video technologies or technology trends on your existing network infrastructure.

     

    Monday, June 24 from 8:00-9:00am Eastern Time

    PSOCOL-1001: Cisco Collaboration Applications

    Mike Fratesi-Sr. Marketing Manager, Cisco

    Collaboration Applications help improve productivity with presence, IM, voice, video, conferencing and social software capabilities, and they provide a more flexible collaboration environment by making these capabilities available on tablets, smartphones and laptops. Cisco Collaboration Applications consist of WebEx Meetings, for web conferencing, that lets you see, hear, and share content and applications in real-time with others; Jabber, a unified communications application, that helps you find people, see if and how they are available, and instantly collaborate with chat, voice and video; WebEx Social, for social collaboration, that lets you create and securely share content, find experts and resources and more. Attendees will learn how the applications help improve productivity and transform business processes; how users can access these applications from anywhere on their device of choice; and how the solutions are designed to meet the needs of enterprise IT organizations.

     

    Tuesday, June 25 from 2:30-3:30pm Eastern Time

    PSOCOL-1002: Customer Collaboration

    Ross Daniels-Director, Solutions Marketing, Cisco

    There are significant changes occurring in the customer care market. New tools including mobile customer care, video contact, and web 2.0 agent and supervisor applications are joining with existing solutions including intelligent contact routing, self-service, multi-channel contact, and expert engagement to create a new Customer Collaboration paradigm. Customers joining us for a discussion on Customer Collaboration will gain an understanding of Cisco's current solution and direction across all of these areas. Attendees will hear about the latest capabilities in the Cisco contact center portfolio and gain an understanding of how Cisco is addressing today's contact center requirements, as well as the trends that are leading the industry toward true Customer Collaboration.

     

    Wednesday, June 26 from 10:00-11:00am EasternTime

    PSOCOL-1003: Architecting for Pervasive Video

    Arik Elberse-Director, Cisco

    How would you like to take video outside the boardroom and expand it across your organization? In this session we will explore the architectural considerations that make a seamless video conferencing experience happen - connecting anyone, anywhere on any device providing the optimal experience for each user. What does it take to deploy an integrated architecture that powers a broader suite of collaboration services without inflating your investment costs? Learn how to build the foundation for visual collaboration that future proofs your infrastructure investment by helping to increase productivity, business profitability and boost business agility.

     

    Thursday, June 27 from 2:00-3:00pm Eastern Time

    PSOUCC-1001: Everything You Wanted to Know About Cisco UC: Tips, Tricks, and Little Known Features

    Dan Keller, Technical Marketing Engineer, Cisco

    Do you have Cisco Unified Communications Manager but are only utilizing a small subset of the system's capabilities? Are you looking for ways to more fully leverage and extend your Cisco UC environment? In this session, you will move beyond a basic understanding of Communication Manager's well-known features and learn about several key high-value features and capabilities, such as video-enabled call flows, Extend & Connect, session management and SIP trunking, and call admission control. You will learn about core functionality that's been in the system for several releases in addition to new features contained in release 9.0.

     

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    Monday, June 24 from 8:00-9:00am Eastern Time

    PSOCOL-1001: Cisco Collaboration Applications

     

    Tuesday, June 25 from 2:30-3:30pm Eastern Time

    PSOCOL-1002: Customer Collaboration

     

    Wednesday, June 26 from 10:00-11:00am EasternTime

    PSOCOL-1003: Architecting for Pervasive Video


    Thursday, June 27 from 2:00-3:00pm Eastern Time

    PSOUCC-1001: Everything You Wanted to Know About Cisco UC: Tips, Tricks, and Little Known Features