Cisco Mobility 3-26-13.mp3

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    Podcast: Mobility in the Contact Center

     

    The proliferation of mobile devices is forcing contact centers to take a look at how service is provided to their mobile customers. Listen as John Hernandez discusses practical solutions to the growing challenge of providing efficient service to the mobile customer with industry analyst Paul Stockford of Saddletree Research. Click on the .mp3 file below to listen now!