January 25, 2011 Call WebEx Replay and Q&A Transcript

Version 2

    WebEx Replay

    Partner Wireless TAC Tips-20110125 1605-1
    Tuesday, January 25, 2011 11:05 am New York Time
    55 Minutes

     

    Click the link below to play it:

    https://cisco.webex.com/ciscosales/lsr.php?AT=pb&SP=TC&rID=49085212&rKey=e79d9ee2d8a14002&act=pb

     

     

    Q&A Session for Partner Wireless TAC Tips

     

    Session Number: 201466357

    Date: 2011-1-25

    Starting time: 10:45

     

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       Steve Lilley ( slilley@presidio.com )  - 11:12

    Q:  Will these slides be shared on the partner portal?

    Priority:  N/A

      Vic Nunes     - 11:12

    A:  Yes, more on that later 

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       Steve Lilley ( slilley@presidio.com )  - 11:13

    Q:  I can tell this is going to be great info to share!

    Priority:  N/A

      Vic Nunes     - 11:12

    A:  Agreed. Thanks! 

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       Sam Wong ( swong@eplus.com )  - 11:13

    Q:  Do you have any recommendations for situations where customers use non-Cisco VoWLAN phones? I realize that there are many non-Cisco phones out there, but any common themes would be helpful.

    Priority:  N/A

      Mario Martinez     - 11:14

    A:  Answered Live 

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       Sam Wong ( swong@eplus.com )  - 11:15

    Q:  What do you mean by "salt and pepper" AP placement?

    Priority:  N/A

      Mario Martinez     - 11:15

    A:  Spreading AP's in a common environment across multiple controllers also answered by Jacob 

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       Jason Aarons ( jason.aarons@us.didata.com )  - 11:15

    Q:  I understand there are some SIP VoWLAN enhacements in WLC 8x, any plans for a 792X SIP load from that BU?

    Priority:  N/A

      Mario Martinez     - 11:20

    A:  Addressed 

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       Steve Lilley ( slilley@presidio.com )  - 11:16

    Q:  Really hard to disable higher data rates, as it's a global setting.  Any option to disable rates on a per-WLAN basis?

    Priority:  N/A

      Mario Martinez     - 11:19

    A:  Answered by Aaron 

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       Patrick Saldou ( psaldou@eplus.com )  - 11:16

    Q:  Why disable higher speeds?

    Priority:  N/A

      Vic Nunes     - 11:18

    A:  Being answered live 

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       Pete Nugent ( pete.nugent@gmail.com )  - 11:18

    Q:  can you leave the higher msc rates enabled on 802.11n deployments if you disable the 36/54mb rates?

    Priority:  N/A

      Mario Martinez     - 11:19

    A:  Answered by Aaron 

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       Sam Wong ( swong@eplus.com )  - 11:19

    Q:  Is it still a best practice to disable the lower data rates as well for VoWLAN calls?

    Priority:  N/A

      Mario Martinez     - 11:21

    A:  Answered by Aaron 

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       jason hill ( jason.hill@cdw.com )  - 11:19

    Q:  have issues been related to the 7925 non diversity antenna?

    Priority:  N/A

      Mario Martinez     - 11:32

    A:  Answered by Aaron 

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       Pete Nugent ( pete.nugent@gmail.com )  - 11:21

    Q:  is that only via the cli?

    Priority:  N/A

      Mario Martinez     - 11:23

    A:  Being researhced... 

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       Robert Schaefer ( rschaefer@presidio.com )  - 11:21

    Q:  What version of code allows you to disable data-rates per wlan?  or is it command line only?

    Priority:  N/A

      Mario Martinez     - 11:22

    A:  Being researched. 7.0 GUI possibly 

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       Sam Wong ( swong@eplus.com )  - 11:22

    Q:  In your experience, what percentage of your VoWLAN customers deploy a solid VOIP call quality monitoring solution? Can you comment on this?

    Priority:  N/A

      Vic Nunes     - 11:32

    A:  has this been addressed yet?

      Vic Nunes     - 11:35

    A:  answered live 

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       Ed ( ecarmody@axispoint.com )  - 11:28

    Q:  sounds like a feature request

    Priority:  N/A

      Vic Nunes     - 11:30

    A:  Yep 

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       Ed ( ecarmody@axispoint.com )  - 11:30

    Q:  that voice design guide, if read literally is practically impossible to implement in complex environments

    Priority:  N/A

      Mario Martinez     - 11:32

    A:  Great point Ed! Difficult to can complex RF environments into a single doc... 

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       Jason Aarons ( jason.aarons@us.didata.com )  - 11:32

    Q:  Future request phone side debug with syslog to usb laptop..how do you do this?

    Priority:  N/A

      Darren Douglas     - 11:33

    A:  Point noted- The design process should attempt to follow the precepts in the design guide, but the design will require some 'balancing' of required parameters 

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       Jason Aarons ( jason.aarons@us.didata.com )  - 11:33

    Q:  Is there a support article on how-to debug phone side usb laptop?

    Priority:  N/A

      Mario Martinez     - 11:34

    A:  Answered by Panel 

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       Patrick Saldou ( psaldou@eplus.com )  - 11:34

    Q:  Can you have the APs placed too closely?

    Priority:  N/A

      Mario Martinez     - 11:37

    A:  Depends on environment, but yes it is possible to have them too close in proximity. 

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       Ed ( ecarmody@axispoint.com )  - 11:35

    Q:  NONE???

    Priority:  N/A

      Darren Douglas     - 11:37

    A:  I think Aaron's point on "Comprehensively monitored VoWLAN" was that you can never REALLY have enough instrumentation to completely diagnose VoWLAN

      Darren Douglas     - 11:38

    A:  But there are improvements made in TSM & SIP call metrics. More voice diags coming in 7.0 MR 

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       Ed ( ecarmody@axispoint.com )  - 11:35

    Q:  have you told Tmobile that yet?

    Priority:  N/A

      Darren Douglas     - 11:38

    A:  :-) 

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       Jason Aarons ( jason.aarons@us.didata.com )  - 11:35

    Q:  CallManager QRT has some good reporting if end user initiates, also the diagnostic cdr records can be scrubbed.

    Priority:  N/A

      Mario Martinez     - 11:36

    A:  Good information. Thank you! 

    ________________________________________________________________

     

       Jason Aarons ( jason.aarons@us.didata.com )  - 11:36

    Q:  Reminds me of Skype, after every call it asks how the quality of the call was, to rate it from 1-5..

    Priority:  N/A  

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       Jeff Kuehn ( jkuehn@force3.com )  - 11:39

    Q:  Any 6.0 FIPS code being released?

    Priority:  N/A

      Mario Martinez     - 11:39

    A:  Answered by Panel 

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       Pete Nugent ( pete.nugent@gmail.com )  - 11:41

    Q:  i thought 8 was in the pipeline/

    Priority:  N/A

      Darren Douglas     - 11:41

    A:  There will be a "release 8", but its really too far in future to comment/speculate on features/fixes. 

      Darren Douglas     - 11:42

    A:  for clarification, the "J MR" that Aaron is referring to here is the next major release, currently slated for release in March/April 

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       Jason Aarons ( jason.aarons@us.didata.com )  - 11:56

    Q:  Where on https://communities.cisco.com/groups/wireless-tac-tips do you request membership?

    Priority:  N/A

      Darren Douglas     - 11:57

    A:  Should be a link on the right?

      Mario Martinez     - 11:58

    A:  CCO Login required first 

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       Jason Aarons ( jason.aarons@us.didata.com )  - 11:57

    Q:  Where is the Request to Join link?

    Priority:  N/A

      Mario Martinez     - 11:58

    A:  CCO Login first? 

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       Jason Aarons ( jason.aarons@us.didata.com )  - 11:57

    Q:  Actually I see once you login

    Priority:  N/A

      Mario Martinez     - 11:59

    A:  Thx 

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       Jason Aarons ( jason.aarons@us.didata.com )  - 11:57

    Q:  Default is Guest in top right

    Priority:  N/A

      Darren Douglas     - 11:58

    A:  Thanks Jason 

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       Jason Aarons ( jason.aarons@us.didata.com )  - 11:57

    Q:  Then you see the link

    Priority:  N/A

      Darren Douglas     - 11:58

    A:  Got it- Thanks Jason.

      Darren Douglas     - 11:59

    A:  Folks, Make sure that you login to CCO, and then you'll be able to see the "request to join" the wireless-tac-tips sub-community 

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       Ed ( ecarmody@axispoint.com )  - 12:00

    Q:  thank you so much guys... .very very useful!

    Priority:  N/A  

    ________________________________________________________________

     

       nir wittenberg ( nwittenberg@msncomm.com )  - 12:01

    Q:  should we just upgrade all of our 6.0 and 7.0 customers to the TAC provided releases?

    Priority:  N/A