johnher

Changing the Recording Game with Our Partners

Blog Post created by johnher on Mar 26, 2012

I was thrilled to see the recent press releases by two of our technology partners—NICE and Calabrio—announcing their designation as SolutionsPlus partners for Cisco MediaSense, our network-based recording platform. SolutionsPlus is a reseller program that offers convenient, one-stop ordering of selected products from Cisco partners on the Cisco price list.  You can read the press releases here:

Calabrio: http://bit.ly/GM5lD2

NICE: http://bit.ly/GLJSt5

 

Why are these partner announcements so significant?  Over eighteen months ago, Cisco took the market by storm with Customer Collaboration, empowering businesses to forge deeper, more proactive relationships with their customers.  One of the pillars of Customer Collaboration is Cisco MediaSense, which provides a flexible, cost-effective platform for capturing conversations between businesses and their customers. MediaSense changed the recording game by opening up the traditionally-closed, stovepipe world of recording--enabling businesses to choose open solutions from leading technology providers.

 

NICE and Calabrio are two of our many partners who have embraced this concept.  Through SolutionsPlus, they will offer a rich array of recording, quality management, analytics, and compliance applications built on Cisco MediaSense.  Cisco's ability to resell these applications through SolutionsPlus creates a compelling whole offer around recording, compliance, and customer engagement for Cisco sales and our channel partners to position and sell.

 

By offering solutions that help businesses transform themselves and better connect with their customers, Calabrio and NICE are delivering on the promise of Customer Collaboration.  Equally as important, our joint solutions also empower corporate-wide collaboration--such as enabling a product manager to record a new product video to train the sales force.  The possibilities are endless, and they add further momentum to Cisco's visionary strategy of recording in the network.

 

You can learn more about Cisco MediaSense at www.cisco.com/go/mediasense, and

you can interact with Cisco customers, partners, and employees in our customer collaboration community at https://communities.cisco.com/community/partner/collaboration/contactcenter.

 

Cisco partners can find additional information about the SolutionsPlus offerings at https://communities.cisco.com/docs/DOC-19785 .

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