With recent surveys such as Computer world's annual IT Forecast showing that IT leaders are looking to hire people with skills in Cisco contact center (http://blogs.cisco.com/collaboration/new-survey-shows-that-cisco-contact-center-skills-are-in-high-demand), I thought I'd share a few thoughts about investing in your Cisco training.
The customer care market is clearly shifting our way. Cisco is now the leading worldwide IVR vendor, and we are rapidly driving toward number one in contact center. Companies considering deploying or upgrading a contact center are concerned about the roadmaps of other vendors, presenting a golden opportunity for partners and consultants trained in implementing Cisco solutions.
Now is the perfect time to consider skilling up in Cisco contact center. A great place to start is by reading the latest books published by Cisco Press. Here are some good ones to consider:
Cisco Unified Contact Center Enterprise: http://www.ciscopress.com/bookstore/product.asp?isbn=1587141175 CiscoUnified Customer Voice Portal: http://www.ciscopress.com/bookstore/product.asp?isbn=1587142902
You can also consult the Cisco Partner Education Connection (http://cisco.partnerelearning.com/Saba/Web/Main)to learn about upcoming classes taught by Cisco training partners. The momentum in contact center is clearly with Cisco. Now is the time to invest in your Cisco skills so you won't get left behind.