Get Your Questions Answered
This area is designed for users to learn how to use the community. Please see the answers to your questions below:
Are you looking for the Support Forums for your Cisco product? Check out the Support and Downloads Forum and get those questions answered there.
Can't Find an Answer?
Are you unable to find an answer to your question(s)? Let us know and contact the Cisco Communities Support Team. We're here to help make your Cisco Communities Experience a positive one, and can answer any questions the FAQ may not cover.
To register, please go to communities.cisco.com and hit the Login link in the top right-hand corner. On the login page, click the "Register Now" button, and follow the fields from there.
Simply hit the "Log in" link in the top right-hand corner and enter your Cisco username and password on the next page.
On the Cisco Login page, click "Forgot your ID and/or password?". Then follow the steps on the next page.
To change your password, please go to your profile on Cisco.com. Once there, click on "Password Management" and follow the instructions.
Help! I'm a partner and I can't access my communities!
If you were originally classified as a partner but no longer have access to the communities you will have to reapply for classification. You can do that here by going to "Cisco Partner or Authorized Reseller Registration Help".
Help! I used to have an account and cannot login!
In the past users who have not logged in for a significant period of time had their accounts deactivated. We are working to eliminate this workaround but if your account is the case you will have to be re-activated. Email the mailer alias below.
I just applied for a position through Cisco University Connections. Who do I follow up with?
If you are a student or graduate and have applied through Cisco please go through the Cisco University Connections page and email the team there directly.
To edit your profile in Cisco Community Central, please click on your username in the top right-hand corner. This will take you to your profile page. In the right-hand column, under Actions, you will see a link titled "Edit Profile." Click on it to edit your profile and add/change your profile picture.
Click on "Your Stuff" then "Profile." On the right hand side click the "Change Avatar" link. You may upload an image or choose one from the set.
To view other member profiles, simply click on their username.
To start a discussion you may either hit "Start a Discussion" in the Actions box; or, you may go to "New" and then "Discussion."
Topics are marked as questions so that users can gain points. If the author of the thread marks his/her dicussion topic as a question, he/she has the ability to go back to the discussion and mark a limited number of replies as "Helpful." The users whose replies have been marked as "Helpful" will receive get 5 points.
If the author of the question decides that your reply is helpful, he will mark it as so and you will receive 5 points. Otherwise, you will get 1 point for your reply.
At the bottom of the Actions widget in every community there is a "Receive email notifications" link. Click that link to receive notifications for activity in that community.
There are two ways. In a community that you are receiving notifications from, click on the "stop email notifications" link in the Actions widget. You can also go to your profile, and click "Edit Preferences" to remove any email notifications.
Yes. If you have permission to create a blog post, you may moderate it as well. Simply go to your blog post. In the right-hand column, you will see "Manage Blog" in the Actions box. After clicking on that, click on "Options" in the left-hand column. If you scroll down you will see the settings for moderating comments and trackbacks. You many adjust them according to your preference.
Yes. All bloggers will receive 10 points for every blog post.
Documents are used to upload files or write. You many collaborate with others on it as well. If you would like to write a document, you have the option of formatting your text and embedding videos and images. You may upload any type of document whether it is a PDF, image, or video.
In a written document or a blog post, you may format your content using the capabilities found in your toolbar. You may format the text, add links and emoticons, embed videos and images and insert tables.
To embed a video, click on the Clapboard icon above the camera in the toolbar. You may embed a video from the available sites (YouTube, Vimeo, Veoh, DailyMotion, and Google). After selecting the site, copy/paste the URL for the video or the embed code if offered.
Tag groups are a collection of keywords related to eachother. By clicking on a tag group, you will be able to see all the content related to those keywords.
Simply type what you are looking for in "Search" and if the pop-up feed is not sufficient, then press "Enter" or click on "View All Results." To narrow down your search, click on "More Options" in the search page and you can filter you results out based on community, content type, date, etc.
RSS (Really Simple Syndication) subscriptions give you the latest activity depending which one you subscribe to. To subscribe to an RSS feed, click on "View Feeds" under Notifications and then select which one you would like to subscribe. These feeds can be viewed in most browsers or in a feed reader.