• Password Reset via IPIVR Integration w/ AD

    I have a customer who is looking to use the IPIVR to facilitate password resets.  Are there any known best practices or caveats associated with this type of integration?
    last modified by mjemerso
  • Finesse Integration with CRM db

    Hello, Please can you advise about this issue: I want to integrate a virgin finesse with CRM database to get the customer info and to show it when the agent receives a call. What is the best method, as i find to appli...
    last modified by mhd.barazi@gmail.com
  • throwing custom exception from a ccx script

    Hello   So, I've created a jar file with some classes I've created. Some of this classes are custom exceptions.   I've created some scripts in UCCX 11.0 with some code relevant to my custom classes.  ...
    created by tomerf001
  • unexpected return type: java.lang.AbstractStringBuilder for method: append of class: java.lang.StringBuffer

    Hi All,   While trying to migrate our AEF scripts from 8.5 to 10.5 UCCX version, we are getting   109824: Mar 31 13:09:17.322 GST %MIVR-SCRIPT_MGR-3-EXCEPTION:java.io.IOException: unexpected return type: ...
    last modified by shanmugapriya.kr
  • UCCX - Queue Alerting via SMS &/or email

    We are looking for a company-wide, standardized approach for our UCCX (v10.5+) call center managers (who may be physically distant) to receive actionable SMS text message &/or email alerts during normal business h...
    last modified by ciscoatrex1
  • XPATH to select a random node

    Hi I'm trying to play a random prompt from a list of available prompts. I recognise that the 'Generate Prompt' step can achieve this but my prompts in question are going to be sitting in an XML file (see below) &l...
    last modified by Stoke_UCCX8
  • UCCX Outbound/Callback Script

    Hi All,   I have a customer which migrate from Unify(Former Siemens) Procenter, where they have automatic callback feature. This feature works when caller hang up (abandoned call) after some configurable time an...
    last modified by kleber.rodrigues
  • UCCX Create URL Document

    Hello UCCX Community,   How would I set my parameters in the Create URL Document for the following REST web service?  The two classes (context & data) is throwing me off.  Thank you!   POST h...
    last modified by mikemiubell
  • CCX editor scripting best practices refresh

    All,   Even though I have been scripting in UCCx over the past several years, my previous company relied mostly on the IP-IVR that had a script that hadn't changed in years. We utilized the UCCx system in a very...
    last modified by saltcityjeff
  • Caller Display Name on Finesse

    HI Team,   Can the name of a caller displayed (Display Name) on the finesse desktop as the call comes in. When I mean name of the caller, it for the calls which are being generated internally (from CUCM) to UC...
    last modified by sanothom
  • Send caller to different application in UCCX?

    We're running UCCX 10.6, and we have 8 different Applications in UCCX. We have 1. Main number 2. Option 1 (from Main) 3. Option 2 (from Main) 4. Option 3 (from Main) etc... You can either call the MAIN number, or ...
    last modified by rikardkrvaric
  • CCX route every other call to another destination

    We have a unique requirement to route half the calls for a specific CSQ to an external destination. Has anyone ever done this or any ideas on how to accomplish?  One thought was to increment the value in an xml d...
    last modified by ualbdp2c1
  • Passing Data Between Applications

    We are using CCX version 10.6(1) SU2 with web services to collect information such as a contract number, doing a db lookup, and writing to an XML file. The question is how do we pass this data to another application a...
    last modified by ualbdp2c1
  • Express Scripting FAQ

    How to get the average or expected wait time accuracy? Is there a CALL END API when the call ends? QHow to get the average or expected wait time accuracy? AYou can use Get Reporting Statistic step to view the current...
    last modified by ewindgat
  • Custom Java Web Service Integration with UCCX 9.0.2

    Hello,   I am trying to write some Java code that will interact with web services that my ERP has provided me using UCCX. I have uploaded the Web Service Java code to UCCX and did all of the necessary restarts. ...
    last modified by rarcebido
  • CCX Express Version 11

    Dear Team   we are trying to implement a scripting with the below requirements   1) Add into queue a parameter to notify the caller with ivr that the time to wait into queue is 1 minute for example ( somet...
    last modified by chrysostomos1980
  • CCX 11 integration to middleware via XML page

    Hi, question on populating into enterprise data in Finesse (CCX) with a middle ware server that works via an xml page. The call flow looks like this..   1. We grab ANI off a inbound call to UCCX and write it to ...
    last modified by wlaurain
  • How to get LIVE current wait time (or OldestContact) per extension (CalledNumber) or priority?

    Hi All, I was asked to post this on this discussion forum.. I am hoping someone can help me (and my apologies in advance for my lack of proper terminology since I am not trained in UCCX at all). I wish to get live dat...
    last modified by rdinardo1
  • Getting the Finesse Dialog Id from UCCX Script

    Hi,   In my UCCX script, I want to be able to get the dialog (call) id that corresponds to the dialog id that one obtains in the Finesse API calls and events. I have tried getting the 'Implementation ID' from th...
    last modified by juan.carlos.reyes
  • UCCX 9.0 Outbound IVR Campaign

    This document was generated from CDN thread Created by: Rajasekar Padmanaban on 19-04-2013 05:33:18 AM Hi All, In UCCX IVR campaign i am trying to retrieve BAAccount number field in the script editor but no success...
    last modified by cdnadmin