• Express Scripting FAQ

    How to get the average or expected wait time accuracy? Is there a CALL END API when the call ends? QHow to get the average or expected wait time accuracy? AYou can use Get Reporting Statistic step to view the current...
    ewindgat
    last modified by ewindgat
  • UCCX 9.0 Outbound IVR Campaign

    This document was generated from CDN thread Created by: Rajasekar Padmanaban on 19-04-2013 05:33:18 AM Hi All, In UCCX IVR campaign i am trying to retrieve BAAccount number field in the script editor but no success...
    cdnadmin
    last modified by cdnadmin
  • Outbound dialer custom script

    Subject: Automatic reply: New Message from Gabriel Saavedra in Contact Center Expres Replied by: JOHN CHOI on 29-10-2012 06:10:58 PM Please note that I'm currently out of town on customer project. If you need immedia...
    cdnadmin
    last modified by cdnadmin
  • Script to capture ANI for a specific DID and save them on a file

    This document was generated from CDN thread Created by: Adrian Crisan on 12-04-2013 09:13:13 AM Hello, I was wondering if someone has some information and can share with me on the following: I am loolking in creati...
    cdnadmin
    last modified by cdnadmin
  • Issue - Axis Webservice Integration with UCCX 9.0[2]

    This document was generated from CDN thread Created by: Binny Mathew on 02-04-2013 05:23:02 AM Hi UCCX Experts, I am doing a web service integration in my current script. While doing i am using Axis 2.1.6,x [1/2] (...
    cdnadmin
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  • Playing a Background Music when a Backend is being accessed

    This document was generated from CDN thread Created by: Binny Mathew on 20-03-2013 01:36:07 AM All, Is there any way i can play a background music whenever we have a backend hit. I know we can do the same in a VXML...
    cdnadmin
    last modified by cdnadmin
  • UCCX Script - DBWRITE STEP NOT WORKING

    This document was generated from CDN thread Created by: Jefferson Islan Silva on 18-03-2013 07:43:57 PM Hi folks, I'm trying to write a record on the SQL Server 2005, but I'm getting a trouble to date field as belo...
    cdnadmin
    last modified by cdnadmin
  • UCCX Application Custom Log

    This document was generated from CDN thread Created by: Fazil Chida on 22-02-2013 11:08:03 AM Hi All, I need a help I am using custom log into my UCCX script(8.5). while viewing the custom log, am able to see logs ...
    cdnadmin
    last modified by cdnadmin
  • Unable to Map Application after updation of custom jar

    This document was generated from CDN thread Created by: Binny Mathew on 21-02-2013 12:18:55 AM  Hi All, A UCCX script has been mapped to an application name (for eg. TestApp) and its working fine. On project r...
    cdnadmin
    last modified by cdnadmin
  • Custom hadling of No match/ No Input

    This document was generated from CDN thread Created by: Binny Mathew on 11-02-2013 11:14:13 PM I need to play custom prompts for different No Match/ No Input based on counts   Also is there any way i can throw...
    cdnadmin
    last modified by cdnadmin
  • Not able to map the  application in Application Manager

    This document was generated from CDN thread Created by: Binny Mathew on 31-01-2013 01:45:49 AM Hi All, I am not able to map my application in ApplicationManager, but as the application was already mapped there so i...
    cdnadmin
    last modified by cdnadmin
  • Going to the next node dynamically

    This document was generated from CDN thread Created by: Binny Mathew on 25-01-2013 04:48:18 AM Is there any way that i can route my flow (i.e where to go) during runtime. In case of goto it will jump only to the la...
    cdnadmin
    last modified by cdnadmin
  • Detect Answer Machine

    This document was generated from CDN thread Created by: Paulo Silva on 24-01-2013 04:28:59 PM Hello, We have the need to place a call from a script and determine whether we got a human or an answering machine befor...
    cdnadmin
    last modified by cdnadmin
  • Playing Minor Currencies

    This document was generated from CDN thread Created by: Binny Mathew on 24-01-2013 07:48:56 AM I am trying to voice an amount (e.g. 10.21) as 10 Dollars and 21  cents using Create Container Prompt.   So t...
    cdnadmin
    last modified by cdnadmin
  • Reading of file and playing IVR

    This document was generated from CDN thread Created by: Manas Varma on 14-01-2013 05:12:10 AM Hi Guys,   Does any one have a working script for reading the contents of the XML file present in the repository an...
    cdnadmin
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  • Invoking different Application from UCCX Script

    Subject: AUTO: WINCHESTER, Derek is out of office (returning 01/22/2013) Replied by: Derek Winchester on 10-01-2013 07:45:09 AM I am out of the office until 01/22/2013. I will be out of the office. I will respond to...
    cdnadmin
    last modified by cdnadmin
  • Scripting Assistance

    This document was generated from CDN thread Created by: John Sang on 13-12-2012 04:12:47 PM I need to create a script where when a caller dials in depending on the time of day and day of the week it will send the c...
    cdnadmin
    last modified by cdnadmin
  • Script Assistance

    This document was generated from CDN thread Created by: John Sang on 13-12-2012 04:10:41 PM I need to create a script where when a caller dials in depending on the time of day and day of the week it will send the c...
    cdnadmin
    last modified by cdnadmin
  • Help on script required

    This document was generated from CDN thread Created by: J Daniel Salamanca on 13-12-2012 04:41:33 AM Hello, I have a script which needs to read from a server using the "Create URL document" step, and then "create X...
    cdnadmin
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  • UCCX 8.5 Copy data from Enterprise Data to clipboard??

    This document was generated from CDN thread Created by: Santiago Salvador Figueroa on 19-11-2012 12:51:45 PM Hello I need help please! anyone know how to write a macro to copy data in the enterprise data window rig...
    cdnadmin
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