The Cisco Small Business Pro Service for ESW 500 Series Switches extends the product's five-year limited warranty to provide additional peace of mind at an affordable price. This rich service offering provides an additional three years of telephone support and one year of online chat support so you can get the most value from your Cisco ESW 500 switch. The service also includes next business day advance replacement (where available), in addition to software bug fixes. Learn more about this service here.
The Cisco ESW 500 Series Switches has a 5-year limited hardware warranty and is supported by the Cisco Small Business Support Center. The information below describes the features of your warranty:
• 24x7 Access to the Cisco Small Business Support Community
• 1 year access to Cisco Online Chat Support during local business hours
• 90 day access to the Cisco Small Business Support Center during local business hours
• 5 year Next business day hardware advance replacement, where available; otherwise 10 business day advance replacement.
• Software bug fixes for 5 years
There are a variety of technical service and support options available to Cisco Small Business Pro customers and Cisco partners.
Small Business Support Community
The Cisco Small Business Support Community is a collaborative space for partners, customers, and Cisco to share their knowledge and expertise on small-business networking and communications. Many technical support questions have already been answered and are immediately available in the online knowledgebase.
Click here to visit the Small Business Support Community. You need to have a Cisco ID to particpate in the community. If you do not have a Cisco ID please Register now.
Online Chat Support
Cisco Online Chat Support provides live, real-time technical support through a web chat session with a Small Business Support Center engineer on select Cisco Small Business Pro products. This service is available to Cisco partners and Cisco customers during the 1st year of the ESW 500 Series Switch Warranty.
Click here to access Cisco Online Chat Support.
Small Business Support Center
The Cisco Small Business Support Center provides small business customers and Cisco partners with telephone technical assistance on Cisco Small Business and Cisco Small Business Pro products during local business hours.
Click here for information on contacting the Small Business Support Center.