Cisco Online Chat Support provides live, real-time technical support through a web chat session with a Small Business Support Center engineer.
Online Chat Support is an alternative to a telephone call when you require warranty and service contract support for Cisco Small Business and Small Business Pro products. Based upon your support requirement, select one of the links below:
Cisco warrants every Cisco® Small Business (including formerly Linksys® Business) product to be free from defects in material and workmanship under normal use for the warranty period that applies to the particular Cisco Small Business product you have purchased. In addition, Cisco offers firmware/software updates for bug fixes and telephone technical support at no charge for the first 12 months following the date of purchase.
For more information on Cisco Small Business product warranty support including online chat support access click here.
The Cisco ESW 500 Series Switch provides a 5 year limited hardware warranty with next business day hardware replacement, 90-day telephone support, and 1 year online chat support. Click here to learn more and access online chat support.
The Cisco Small Business Pro Service provides peace of mind coverage at an affordable price, and helps you get the most value from Cisco Small Business Pro products. The subscription-based service offers software updates, extended access to the Cisco Small Business Support Center, and next-business-day hardware replacement. Click here to learn more and access online chat support.
Cisco Partner Design Support offers complimentary assistance to help you create solutions that solve customers’ business problems. If you are a partner, click here to learn more and access online chat support. (login required)
The Cisco® Small Business Pro Rapid Replacement Service provides three years’ peace-of-mind coverage supported by four-hour hardware replacement where available. Designed for organizations that require maximum network uptime, this premium service enables you to get the most value from Cisco Small Business Pro products. Click here to learn more and access online chat support.